Shipping Policy

1. Order Processing

Orders will be processed and dispatched within 1 business day after payment has cleared in our bank account. Business days exclude weekends and applicable public holidays.

A tracking number will be provided after dispatch where tracking is available.

2. Shipping Fees

We offer Express Post shipping within Australia for a flat fee of AUD $15 per order.

All orders covered by this policy are dispatched from within Australia. Delivery times vary depending on the destination and carrier service.

3. Delivery Address

Customers are responsible for providing accurate and complete delivery details, including the recipient's name, street address, suburb, state, and postcode.

If you notice an address error after placing your order, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

4. Tracking and Delivery Issues

Tracking updates may take some time to appear after dispatch.

If your parcel is delayed, missing, or arrives damaged, please contact our customer support team with your order number and tracking details, where available. We will review the issue and assist with an appropriate resolution.

5. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

6. Contact Us

For shipping enquiries, please contact our customer support team using the contact details provided on our website.